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Active Incident

Updated 3 hours ago

Locations

Incident Status

Possible Service Degradation

Components

HTTP Large Object CDN, HTTP Small Object CDN

Locations

Kaohsiung, Taiwan



January 20, 2017 11:11AM UTC
[Investigating] Customers in the Kaohsiung, Taiwan Region may be experiencing slow asset delivery. Verizon Digital Media Services Engineers are currently investigating to determine the root cause and mitigate the issue. Updates will be provided as more information becomes available

Incident Status

Possible Service Degradation

Components

Application Delivery Network, HTTP Large Object CDN, HTTP Small Object CDN

Locations

Shanghai, China



December 21, 2016 5:25AM UTC
[Identified] Customers in the Shanghai (SHA), China region may experience service degradation. Engineers are actively working to resolve this issue.

Uplynk Video Streaming

Normal Performance

Fast Purge

Normal Performance

HTTP Large Object CDN

Possible Service Degradation

HTTP Small Object CDN

Possible Service Degradation

Application Delivery Network

Possible Service Degradation

CDN Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

API

Normal Performance

CDN Control Center

Normal Performance

Logs & Reports

Normal Performance

Ticketing System

Normal Performance

Route DNS

Normal Performance

Real-Time Stats

Normal Performance

History (Last 2 days)

Incident Status

Possible Service Degradation


Components

HTTP Large Object CDN, HTTP Small Object CDN


Locations

Kaohsiung, Taiwan




January 20, 2017 3:34AM UTC
[Investigating] Engineers are investigating possible degradation in Kaohsiung, Taiwan (KHH). Further updates will be provided

January 20, 2017 3:40AM UTC
[Identified] Engineers have identified the service degradation in Kaohsiung , Taiwan (KHH) to be packet loss on the upstream provider. We are working on re-routing traffic around the point-of-presence (KHH).

January 20, 2017 3:57AM UTC
[Monitoring] Engineers have routed traffic around the Kaohsiung , Taiwan (KHH) point-of-presence, and will continue to be monitored. Traffic will be restored when packet loss has subsided.

January 20, 2017 9:03AM UTC
[Resolved] We are no longer seeing packet loss in Kaohsiung, Taiwan. Traffic has been restored and users should see requests going through the POP again.

Incident Status

Possible Service Degradation


Components

HTTP Large Object CDN


Locations

Tokyo, Japan




January 19, 2017 5:09PM UTC
[Identified] Verizon Engineers have identified possible service degradation in the Toyko, Japan region on the HTTP Large platform. Customers may experience slow asset delivery, buffering or timeouts. The NOC is actively working to resolve this issue.

January 19, 2017 10:31PM UTC
[Resolved] Verizon Engineers have confirmed that the service degradation on HTTP Large in the Tokyo, Japan region has been mitigated. Customers should experience normal asset delivery times with no timeouts or buffering.

Incident Status

Possible Service Degradation


Components

HTTP Large Object CDN, HTTP Small Object CDN


Locations

Kaohsiung, Taiwan




January 19, 2017 12:17AM UTC
[Investigating] Engineers are investigating possible degradation in Kaohsiung, Taiwan (KHH). Further updates will be provided.

January 19, 2017 12:20AM UTC
[Identified] Engineers have identified the service degradation in Kaohsiung, Taiwan (KHH) to be packet loss on the upstream provider. We are working on re-routing traffic around the point-of-presence (KHH).

January 19, 2017 12:40AM UTC
[Monitoring] Engineers have routed traffic around the Kaohsiung, Taiwan (KHH) point-of-presence, and the POP will continue to be monitored. Traffic will be restored when packet loss subsides.

January 19, 2017 12:33PM UTC
[Resolved] We are no longer seeing packet loss in the KHH POP. Traffic has been restored and users should see requests going through the POP again.

Incident Status

Possible Service Degradation


Components

Uplynk Video Streaming


Locations

Global




January 19, 2017 7:06AM UTC
[Investigating] We are investigating an issue that might be impacting the Uplynk Streaming Video Service. More details to follow.

January 19, 2017 7:16AM UTC
[Identified] The NOC and our App support team is investigating an issue that may result in slate for our Uplynk customers. More details to follow

January 19, 2017 7:35AM UTC
[Resolved] Our investigation indicates a single customer experienced slate from 1:57 AM EST to 2:05 EST and the issue appears to be resolved at this time.