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Active Incident

Updated 12 hours ago

Locations

Service Degradation impacting HTTP large in the Indonesia Region (BTH) Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP Large Object CDN

Locations

Batam, Indonesia


August 15, 2017 2:37AM UTC
[Investigating] Verizon Digital Media Engineers are investigating possible service degradation impacting the HTTP Large platform in the Indonesia region (BTH).

August 15, 2017 3:07AM UTC
[Identified] Verizon Digital Media Engineers are investigating possible service degradation impacting the HTTP Large platform. Customers may experience delays in asset delivery in the Indonesia region (BTH).

August 15, 2017 3:25AM UTC
[Identified] Verizon Digital Media Engineers have mitigated the service degradation impacting HTTP Large in the Indonesia (BTH) region .
Possible Service Degradation impacting HTTP Large, HTTP Small, Application Delivery Network in the Shanghai (SHA), China RegionMitigated Impact

Incident Status

Mitigated Impact

Components

Application Delivery Network, HTTP Large Object CDN, HTTP Small Object CDN

Locations

Shanghai, China


August 8, 2017 11:58PM UTC
[Investigating] Engineers are investigating possible service degradation impacting the HTTP large, HTTP Small, and Application Delivery Network in the Shanghai (SHA), China Region. Users may experience longer asset delivery times and timeouts.

August 10, 2017 3:02AM UTC
[Monitoring] Engineers mitigated the service degradation impacting the Shanghai (SHA), China Region. Users should experience normal performance.

Customer Support Phone Lines

Normal Performance

DCP Publishing Points

Normal Performance

Uplynk Video Streaming

Normal Performance

Fast Purge

Normal Performance

HTTP Large Object CDN

Normal Performance

HTTP Small Object CDN

Normal Performance

Application Delivery Network

Normal Performance

CDN Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

API - Transact - Transact PCI Compliant Network

Normal Performance

API

Normal Performance

CDN Control Center

Normal Performance

CDN Control Center - Transact PCI Compliant Network

Normal Performance

Configuration Propagation

Normal Performance

Logs & Reports

Normal Performance

Ticketing System

Normal Performance

Route DNS

Normal Performance

Real-Time Stats

Normal Performance

Scheduled Maintenance

Emergency Maintenance Notification affecting Server Side Archiving (SSA)Planned Maintenance

Schedule

August 16, 2017 9:00AM - 11:00AM UTC

Components

DCP Publishing Points

Locations

Amsterdam, Netherlands, Ashburn, VA, USA, Frankfurt, Germany, Hong Kong, Los Angeles, CA, USA, New York, NY, USA, Stockholm, Sweden, Sydney, Australia, Tokyo, Japan

Description

During the maintenance, Verizon Digital Media will be performing network and hardware upgrades. Please note that only Server Side Archiving feature will be affected during this maintenance.

History (Last 2 days)

Notice of possible slow asset delivery in Chennai, India (MAA)Possible Service Degradation

Incident Status

Possible Service Degradation


Components

Application Delivery Network, HTTP Large Object CDN, HTTP Small Object CDN


Locations

Chennai, India



August 23, 2017 12:00PM UTC
[Investigating] Verizon Digital Media Services Engineers are investigating possible service degradation Chennai, India (MAA). Customers may experience slow asset delivery in the Chennai, India Region.

August 23, 2017 12:36PM UTC
[Monitoring] Verizon Digital Media Engineers have mitigated the service degradation impacting Chennai, India (MAA).

August 23, 2017 7:36PM UTC
[Investigating] Verizon Digital Media Services Engineers are investigating possible service degradation Chennai, India (MAA). Customers may experience slow asset delivery in the Chennai, India Region.

August 23, 2017 8:16PM UTC
[Monitoring] Verizon Digital Media Engineers have mitigated the service degradation impacting Chennai, India (MAA). Users should experience normal asset delivery times with no timeouts.

August 23, 2017 8:53PM UTC
[Resolved] Verizon Digital Media Engineers have resolved the service degradation impacting Chennai, India (MAA). Users should experience normal asset delivery times with no timeouts.