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Active Incident

Updated a few seconds ago

Locations

Notice of Log DelayPossible Service Degradation

Incident Status

Possible Service Degradation

Components

Logs & Reports

Locations

Global



March 24, 2020 1:53AM UTC
[Investigating] Verizon Media CDN Engineers continue to investigate log processing delays. Customers may experience a delay in their log delivery and reporting. Uplynk Customers may experience increased delays in logs/Analytics.

March 30, 2020 11:43PM UTC
[Identified] Customers may be able to view current data in their reports. Customers may still experience delays in logs, Analytics, and reporting. The current estimate for a catch up is 1 week. Verizon Media CDN engineers are actively working on processing the backlog. We will provide an update on status as it becomes available.

HTTP Large Object CDN

Normal Performance

Application Delivery Network

Normal Performance

The Video Streaming Service

Normal Performance

CDN Storage

Normal Performance

Transact Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

Route DNS

Normal Performance

CDN Control Center

Normal Performance

Ticketing System

Normal Performance

Logs & Reports

Possible Service Degradation

HTTP Small Object CDN

Normal Performance

Fast Purge

Normal Performance

API

Normal Performance

DCP Publishing Points

Normal Performance

CDN Control Center - Transact PCI Compliant Network

Normal Performance

API - Transact - Transact PCI Compliant Network

Normal Performance

Configuration Propagation

Normal Performance

Customer Support Phone Lines

Normal Performance

Video Streaming Service Features and APIs

Normal Performance

Real-Time Stats

Normal Performance

Load to Edge

Normal Performance

Scheduled Maintenance

Schedule

April 18, 2020 10:00PM - April 19, 2020 7:00PM UTC

Components

Application Delivery Network, Transact - PCI Compliant Network, HTTP Small Object CDN, DCP Publishing Points

Locations

Hong Kong

Description

Dear Verizon Digital Media Customer, Please be advised of the following maintenance window for the Hong Kong Point of Presence. Location: Hong Kong (HHP) Maintenance Start: Sat, Apr 18, 22:00 UTC Maintenance End: Sun, Apr 19, 19:00 UTC Business Impact: During this maintenance, Verizon Digital Media will be performing power upgrades and HTTP traffic will be rerouted to nearby POPs. During this window, we do expect some service interruption for DCP/RTMP ingest and we advise customers to publish to our alternate ingest locations such as AMS and/or SYD. Should you have any questions, please contact the 24/7 Verizon Digital Media Network Operations center at +1-877-334-3236 or open a ticket by emailing tickets@verizondigitalmedia.com. Regards, The Verizon Digital Media Team --

Schedule

May 16, 2020 10:00PM - May 17, 2020 7:00PM UTC

Components

Application Delivery Network, Transact - PCI Compliant Network, HTTP Small Object CDN, DCP Publishing Points

Locations

Hong Kong

Description

Dear Verizon Digital Media Customer, Please be advised of the following second maintenance window for the Hong Kong Point of Presence. Location: Hong Kong (HHP) Maintenance Start: Sat, May 16, 22:00 UTC Maintenance End: Sun, May 17, 19:00 UTC Business Impact: During this maintenance, Verizon Digital Media will be performing power upgrades and HTTP traffic will be rerouted to nearby POPs. During this window, we do expect some service interruption for DCP/RTMP ingest and we advise customers to publish to our alternate ingest locations such as AMS and/or SYD. Should you have any questions, please contact the 24/7 Verizon Digital Media Network Operations center at +1-877-334-3236 or open a ticket by emailing tickets@verizondigitalmedia.com. Regards, The Verizon Digital Media Team --

History (Last 2 days)

Incident Status

Possible Service Degradation


Components

The Video Streaming Service, Video Streaming Service Features and APIs


Locations

Global




March 31, 2020 3:20AM UTC
[Investigating] We are investigating an issue that might be impacting the Video Streaming Service. Our Video Support and Verizon Media Engineers are actively investigating. Next expected update: 20-30 minutes or as new information becomes available..

March 31, 2020 4:13AM UTC
[Resolved] All Clear: Verizon Media Engineers have identified the underlying issue and have taken corrective actions to resolve the incident. Please contact our Support team @ 1-877-334-3236 if you need further assistance.

Incident Status

Possible Service Degradation


Components

HTTP Small Object CDN


Locations

Rio De Janeiro, Brazil




March 30, 2020 3:09AM UTC
[Investigating] Verizon Media Engineers are investigating possible service degradation in the Rio de Janeiro region over HTTP Small platform. Customers may experience slow or degraded performance in this POP.

March 30, 2020 3:59AM UTC
[Monitoring] Verizon Digital Media Services CDN Engineers have mitigated the issue causing service degradation on HTTP Small platform at Rio de Janeiro . Engineers will continue to actively monitor for stability. Customers should begin to see improved performance.

March 30, 2020 4:51AM UTC
[Resolved] Verizon Digital Media Services CDN Engineers have resolved the issue causing service degradation on HTTP Small platform at Rio de Janeiro . Customers should experience normal performance.