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Active Incident

Updated 2 hours ago

Locations

Incident Status

Possible Service Degradation

Components

HTTP Large Object CDN, HTTP Small Object CDN, Application Delivery Network, Transact - PCI Compliant Network, Route DNS, Configuration Propagation

Locations

Buenos Aires, Argentina, Sao Paulo, Brazil, Rio De Janeiro, Brazil, Global



September 22, 2017 5:29AM UTC
[Identified] Verizon Engineers have detected propagation delay for the HTTP Large Platform in the Newark (CNJ), New Jersey region. Users may experience longer than normal propagation.

Incident Status

Possible Service Degradation

Components

HTTP Large Object CDN, HTTP Small Object CDN, Application Delivery Network, Transact - PCI Compliant Network, Route DNS

Locations

Buenos Aires, Argentina, Sao Paulo, Brazil, Rio De Janeiro, Brazil



September 21, 2017 2:27PM UTC
[Investigating] Customers may experience service degradation, timeouts, propagation delays and log delays. Engineers are currently working to mitigate the issue.

Incident Status

Normal Performance

Components

Uplynk Video Streaming

Locations

Global



September 9, 2017 1:36PM UTC
[Investigating] We are investigating an issue that might be impacting the Uplynk Streaming Video Service. More details to follow.

September 9, 2017 2:28PM UTC
[Identified] Verizon Digital Media engineers have identified an issue that is causing intermittent slate on the Uplynk Streaming Video Service platform. Engineers and developers are engaged and are actively working towards mitigation.

September 9, 2017 3:26PM UTC
[Monitoring] Verizon Digital Media engineers have mitigated the issue that was causing intermittent slate on the Uplynk Streaming Video Service platform. Users should experience normal performance.

September 9, 2017 7:17PM UTC
[Investigating] Verizon Digital Media engineers are investigating an issue that is causing intermittent slate on the Uplynk Streaming Video Service platform. Engineers and developers are engaged and are actively working towards mitigation.

September 9, 2017 8:56PM UTC
[Investigating] Verizon Digital Media Engineers and Developers are continuing their mitigation efforts. Currently the platform is experiencing high service degradation. No ETR at this time.

September 10, 2017 2:50AM UTC
[Investigating] Verizon Digital Media Engineers and Developers are still continuing their mitigation efforts. Currently the platform is experiencing high service degradation. No ETR at this time.

September 10, 2017 4:00PM UTC
[Investigating] Currently the Uplynk platform is stable and functioning normally. Uplynk and Verizon engineers continue to investigate root cause and preventative measures to ensure continued stability

September 10, 2017 11:23PM UTC
[Investigating] Currently the Uplynk platform is stable and functioning normally. Uplynk and Verizon engineers continue to investigate root cause and preventative measures to ensure continued stability.

September 11, 2017 6:15PM UTC
[Investigating] Currently the Uplynk platform is stable and functioning normally. Uplynk and Verizon engineers continue to investigate root cause and preventative measures to ensure continued stability.

Incident Status

Mitigated Impact

Components

HTTP Large Object CDN, HTTP Small Object CDN, Application Delivery Network

Locations

Shanghai, China



August 8, 2017 11:58PM UTC
[Investigating] Engineers are investigating possible service degradation impacting the HTTP large, HTTP Small, and Application Delivery Network in the Shanghai (SHA), China Region. Users may experience longer asset delivery times and timeouts.

August 10, 2017 3:02AM UTC
[Monitoring] Engineers mitigated the service degradation impacting the Shanghai (SHA), China Region. Users should experience normal performance.

Uplynk Features and APIs

Normal Performance

Customer Support Phone Lines

Normal Performance

DCP Publishing Points

Normal Performance

Uplynk Video Streaming

Normal Performance

Fast Purge

Normal Performance

HTTP Large Object CDN

Normal Performance

HTTP Small Object CDN

Normal Performance

Application Delivery Network

Normal Performance

CDN Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

API - Transact - Transact PCI Compliant Network

Normal Performance

API

Normal Performance

CDN Control Center

Normal Performance

CDN Control Center - Transact PCI Compliant Network

Normal Performance

Configuration Propagation

Possible Service Degradation

Logs & Reports

Normal Performance

Ticketing System

Normal Performance

Route DNS

Normal Performance

Real-Time Stats

Normal Performance

Scheduled Maintenance

Schedule

September 8, 2017 9:51PM - September 11, 2017 9:00PM UTC

Components

Uplynk Features and APIs

Locations

Global

Description

Please be advised that push notifications and email alerts for the CMS Slicer Monitoring tool have been temporarily disabled while VDMS engineers work on root cause analysis of the mitigated platform issues

Schedule

September 27, 2017 1:00AM - 2:30AM UTC

Components

DCP Publishing Points, CDN Storage

Locations

Amsterdam, Netherlands, Amsterdam, Netherlands - Storage

Description

During the maintenance, Verizon Digital Media will be performing network upgrades. All active encoders will be disconnected and CDN Storage content will be unavailable. If you have any streaming events scheduled during this time frame, we recommend using an alternate ingest site such as Frankfurt or Stockholm.

History (Last 2 days)

Incident Status

Possible Service Degradation


Components

Configuration Propagation


Locations

Global




September 21, 2017 4:52AM UTC
[Investigating] Verizon Engineers have detected a global propagation delay for the ADN Platform. Customers may experience longer than normal propagation.

September 21, 2017 2:11PM UTC
[Resolved] Verizon Engineers have resolved a global propagation delay for the ADN Platform. Customers may experience longer than normal propagation.