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Active Incident

Updated 12 hours ago

Locations

Incident Status

Mitigated Impact

Components

HTTP Small Object CDN

Locations

New York, NY, USA



December 21, 2018 1:21AM UTC
[Monitoring] Verizon Digital Media engineers have mitigated any possible service degradation on HTTP Small platform in the New York (LGA) point of presence. Our engineers have moved the traffic to a healthier point of presence. Customers should experience normal performance.

HTTP Large Object CDN

Normal Performance

Application Delivery Network

Normal Performance

Uplynk Video Streaming

Normal Performance

CDN Storage

Normal Performance

Transact Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

Route DNS

Normal Performance

CDN Control Center

Normal Performance

Ticketing System

Normal Performance

Logs & Reports

Normal Performance

HTTP Small Object CDN

Normal Performance

Fast Purge

Normal Performance

API

Normal Performance

DCP Publishing Points

Normal Performance

CDN Control Center - Transact PCI Compliant Network

Normal Performance

API - Transact - Transact PCI Compliant Network

Normal Performance

Configuration Propagation

Normal Performance

Customer Support Phone Lines

Normal Performance

Uplynk Features and APIs

Normal Performance

Real-Time Stats

Normal Performance

Scheduled Maintenance

Schedule

March 26, 2019 3:00PM - March 27, 2019 3:00PM UTC

Components

Uplynk Video Streaming, Uplynk Features and APIs

Locations

Global

Description

Reminder to All Uplynk Customers: In order to comply with latest security standards, password authorization on Slicer login will no longer be supported after March 25, 2019. Instead, we will require API key authentication.  On March 25th, 2019, we are planning a global change affecting all customers who have not implemented API keys. This change will impact the streaming service of those customers. After this change, there will no longer be support for the password entry on Slicer login and customers will be required to use API key authentication.  Please take the following action by March 24th to ensure your streaming service is not affected:  * Update the Live Slicer to version 17111500 (11/22/2017) or higher, to have support for API keys. We recommend that you update to the latest Slicer release which can be downloaded from the Uplynk CMS.  * Update your Slicer configuration to leverage API key authorization, instead of password authorization. https://docs.vdms.com/video/index.html#Migration/APIKey-Migration.htm Note: Our original request to comply went out June 25, 2018.  If you have already implemented API key authentication, you can disregard this request and you will not be affected. For any questions or concerns please contact your Technical Account Manager or our support team at tickets@verizondigitalmedia.com or 1-877-334-3236. Please note that the dates and times reflected on this maintenance notification window are estimates. Best Regards, Verizon Digital Media Support Team

Schedule

April 9, 2019 3:30PM - April 10, 2019 1:30AM UTC

Components

CDN Storage

Locations

Tokyo, Japan - Storage

Description

During this maintenance window, customers can expect some periods of service interruption where resources on CDN Storage are inaccessible. This does not affect content cached and served by the Edges.

History (Last 2 days)

Incident Status

Normal Performance


Components

DCP Publishing Points


Locations

Ashburn, VA, USA




March 25, 2019 9:45PM UTC
[Identified] NOC monitoring has identified service degradation impacting Dynamic Cloud Packaging DCP. Customer may experience issues publishing to our Virginia (DCA) ingest point.

March 25, 2019 10:36PM UTC
[Monitoring] Verizon Digital Media Engineers have mitigated the service degradation impacting Dynamic Cloud Packaging (DCP). Customers should experience normal publishing in Virginia (DCA).

March 25, 2019 11:48PM UTC
[Resolved] Verizon Digital Media Engineers have resolved the service degradation impacting Dynamic Cloud Packaging (DCP). Customers should experience normal publishing in Virginia (DCA).