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Active Incident

Updated a few seconds ago

Locations

Possible Service Degradation affecting Atlanta, GA and Seattle, WA regions.Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP Large

Locations

Atlanta, GA, US, Seattle, WA, USA


June 14, 2021 1:43AM UTC
[Investigating] Verizon Media Engineers have detected a possible service degradation in Atlanta, GA and Seattle, WA regions. Customers may experience slow or degraded performance.

June 14, 2021 2:27AM UTC
[Monitoring] Verizon Media Engineers have mitigated the possible service degradation in Atlanta, GA and Seattle, WA regions. Customers should experience improved performance.
Possible Service Degradation affecting all Platforms in the Latin America region.Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP Large

Locations

Barranquilla, Colombia, Buenos Aires, Argentina, Sao Paulo, Brazil, Rio De Janeiro, Brazil, Lima, Peru, Santiago, Chile, Mexico City, Mexico, Guadalajara, Mexico, Bogota, Colombia, Santiago de Queretaro, Mexico


June 9, 2021 3:18PM UTC
[Investigating] Verizon Media Engineers have detected a possible service degradation in the Latin America region affecting multiple platforms. Customers may experience slow or degraded performance.

June 9, 2021 3:48PM UTC
[Monitoring] Verizon Media Engineers have mitigated the possible service degradation in the Latin America region affecting multiple platforms. Traffic has been shifted to surrounding PoPs. Customers should experience improved performance.

HTTP Large

Mitigated Impact

Application Delivery Network

Normal Performance

The Video Streaming Service

Normal Performance

CDN Storage

Normal Performance

Transact Storage

Normal Performance

Transact Commerce Acceleration Network

Normal Performance

Route (DNS)

Normal Performance

CDN Control Center

Normal Performance

Customer Support Ticketing System

Normal Performance

Logs & Reporting

Normal Performance

HTTP Small

Normal Performance

Purge

Normal Performance

CDN Control Center API

Normal Performance

Live Dynamic Cloud Packaging

Normal Performance

Transact CDN Control Center

Normal Performance

Transact CDN Control Center API

Normal Performance

Configuration Propagation

Normal Performance

Transact Purge

Normal Performance

Customer Support Phone Lines

Normal Performance

Video Streaming Service Features and APIs

Normal Performance

Real-Time Stats

Normal Performance

Load to Edge

Normal Performance

SFTP & RSYNC

Normal Performance

VoD Dynamic Cloud Packaging

Normal Performance

Real Time Log Delivery

Normal Performance

Route (DNS) Configuration Propogation

Normal Performance

Transact SFTP & RSYNC

Normal Performance

Web Application Firewall

Normal Performance

CDN Global

Normal Performance

SNC

Normal Performance

Scheduled Maintenance

Maintenance - Sydney, SYA DCP Publishing PointPlanned Maintenance

Schedule

June 15, 2021 3:00PM - 7:00PM UTC

Components

Live Dynamic Cloud Packaging

Locations

Sydney, Australia

Description

During the maintenance, the Verizon Media Platform will be performing software upgrades and all active encoders will be disconnected. If you have any events scheduled during this time frame, we recommend using an alternate ingest site such as Tokyo.
EBX Power MaintenancePlanned Maintenance

Schedule

June 21, 2021 12:00AM - 12:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
SKZ Power Maintenance - Stockholm, Sweden (Part 1)Planned Maintenance

Schedule

June 21, 2021 3:00AM - June 22, 2021 12:00AM UTC

Components

Transact Commerce Acceleration Network

Locations

Stockholm, Sweden

Description

Traffic for the Transact platform will be rerouted to neighboring POP's during this maintenance. End users may experience a slight increase in response times.
EBX Power MaintenancePlanned Maintenance

Schedule

June 22, 2021 12:00AM - 12:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
SKZ Power Maintenance - Stockholm, Sweden (Part 2)Planned Maintenance

Schedule

June 22, 2021 3:00AM - June 23, 2021 11:59PM UTC

Components

Transact Commerce Acceleration Network

Locations

Stockholm, Sweden

Description

Traffic for the Transact platform will be rerouted to neighboring POP's during this maintenance. End users may experience a slight increase in response times.
EBX Power MaintenancePlanned Maintenance

Schedule

June 24, 2021 4:00AM - 1:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
End of Life of legacy encoding profiles (720p30 to 1080p60 h.264)Planned Maintenance

Schedule

July 15, 2021 12:00AM - July 31, 2021 12:00AM UTC

Components

The Video Streaming Service

Locations

Global

Description

Dear Customer, Verizon Media Platform (VMP) is performing replacement profile migrations, which will result in the end of life (EOL) of a number of legacy encoding profiles (720p30 to 1080p60 h.264). Replacement profile migrations will be completed in phases beginning in Phase 1 with the 720p30 default encoding profile for Live and VoD. For Phase 1, all affected customers will be migrated to an updated 720p30 profile, which many customers have been using for the last several years. This replacement profile will become the default 720p30 profile in production. Please read the details below carefully. What is new with the replacement 720p30 Profile? B-frames have been added to the top rendition to enhance video quality Top rendition bitrate increased slightly Baseline Profile renditions are no longer supported and replaced with Main Profile Low-resolution baseline renditions have been removed for encoding efficiency If you have any concerns with legacy player interoperability with B-frames, and with regard to the timelines set forth below, we recommend testing the replacement profile as soon as possible. We can also remove the B-frames upon request. Timelines Your legacy 720p30 profiles will be migrated automatically on July 15, 2021. On July 30, 2021, if you have not restarted your slicers, we will automatically restart all Slicers to update to the new profile for all accounts that remain on the legacy 720p30 profile. What happens after July 30, 2021? The legacy default 720p30 profile will no longer be available for new asset encodes. However, all existing VoD assets encoded with the legacy 720p30 profile will still be able to playback content. When is the next expected EOL profile migration? Following the 720p30 update, we will be performing the Phase 2 migration to address the remaining 720p30 to 1080p60 h.264 encoding profiles that include Baseline Profile renditions. Please reach out to VMP support to take the necessary steps to update all your EOL profiles as soon as possible. What action do I need to take? It is important that you update your legacy 720p30 profiles by no later than July 14, 2021 by contacting Verizon support or your Account Manager. Also, to ensure a smooth transition, please re-encode your custom slates with the new profile. Will there be any impact to my traffic? We do not expect any impact to your traffic if you timely update your profiles. However, if you do not do so, it is possible that you may experience Missing Content Slate (MCS) when we are performing the forced Slicer restart on July 30, 2021. To avoid this potential interruption, you are encouraged to initiate the profile update process as soon as possible by contacting Verizon Media support or your Account Manager. Will I lose capabilities after migrating to the new replacement encoding profile? No, the added B-frames will enhance video quality and the decrease in the number of renditions will increase encoding efficiencies and lower chances of MCS for live streams. Do I need to change or update my sales contract? No. What are my next steps? Please reach out to Verizon Media Platform Support or your Account Manager to update any your legacy profiles. Where do I learn more about the encoding profile migration process? If you have any questions, please contact your Account Manager or email us at tickets@verizondigitalmedia.com. You may also contact our Network Operations Center (NOC) at +1 (877) 334-3236. Sincerely, Verizon Media Platform Support Team

History

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