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Active Incident

Updated 31 minutes ago

Locations

Incident Status

Possible Service Degradation

Components

Application Delivery Network, HTTP Large Object CDN, HTTP Small Object CDN

Locations

Stockholm, Sweden



July 27, 2017 7:59AM UTC
[Investigating] Verizon Digital Media Services Engineers are currently working to resolve an issue in Stockholm Sweden (ARN) causing possible slow asset delivery for HTTP Large, HTTP Small and ADN platforms in that region. Customers may experience slow asset delivery when attempting to reach assets in Stockholm.

Customer Support Phone Lines

Normal Performance

DCP Publishing Points

Normal Performance

Uplynk Video Streaming

Normal Performance

Fast Purge

Normal Performance

HTTP Large Object CDN

Possible Service Degradation

HTTP Small Object CDN

Possible Service Degradation

Application Delivery Network

Possible Service Degradation

CDN Storage

Normal Performance

Transact - PCI Compliant Network

Normal Performance

API - Transact - Transact PCI Compliant Network

Normal Performance

API

Normal Performance

CDN Control Center

Normal Performance

CDN Control Center - Transact PCI Compliant Network

Normal Performance

Configuration Propagation

Normal Performance

Logs & Reports

Normal Performance

Ticketing System

Normal Performance

Route DNS

Normal Performance

Real-Time Stats

Normal Performance

History (Last 2 days)

Incident Status

Possible Service Degradation


Components

CDN Storage


Locations

Los Angeles, CA, USA - Storage




July 26, 2017 8:09PM UTC
[Investigating] Verizon Digital Media engineers are investigating possible service degradation impacting CDN storage in the Los Angeles region.

July 26, 2017 8:46PM UTC
[Identified] Verizon Digital Media engineers have identified an issue impacting CDN storage in the Los Angeles region. Users may eperience timeouts and longer asset delivery times when retrieving assets from origin.

July 26, 2017 9:19PM UTC
[Identified] Verizon Digital Media Engineers are continuing work on the issue impacting CDN storage in the Los Angeles region. Multiple teams have been engaged to address the issue.

July 26, 2017 11:18PM UTC
[Identified] Verizon Digital Media engineers continue to work towards remedy for CDN storage. Escalation teams are actively engaged. Customers with previously cached content will deliver stale content at this time.

July 27, 2017 1:37AM UTC
[Resolved] Verizon Digital Media engineers have restored service to storage in the Los Angeles region. Customers should resume normal caching activity.

Incident Status

Service Disruption


Components

Configuration Propagation


Locations

Global




July 26, 2017 3:45AM UTC
[Identified] Verizon Digital Media engineers have identified a delay in configuration propagation affecting the Transact network. Engineers are actively engaged to restore normal propagation times.

July 26, 2017 5:38AM UTC
[Monitoring] Verizon Digital Media engineers have mitigated the issue that caused delay in configuration propagation in Transact network. Users should experience normal propagation performance in Transact network.

July 26, 2017 6:32AM UTC
[Resolved] Verizon Digital Media engineers have resolved the issue pertaining to delay in configuration propagation in Transact network. Users should experience normal propagation performance in Transact network.

Incident Status

Service Disruption


Components

DCP Publishing Points


Locations

Amsterdam, Netherlands, Ashburn, VA, USA, Frankfurt, Germany, Hong Kong, Los Angeles, CA, USA, New York, NY, USA, Stockholm, Sweden, Sydney, Australia, Tokyo, Japan




July 26, 2017 12:24AM UTC
[Investigating] Verizon Digital Media Engineers have identified service degradation impacting DCP VOD globally. Customers may not be able to play back video content. Engineers are actively working to mitigate this issue.

July 26, 2017 1:50AM UTC
[Monitoring] Verizon Digital Media Engineers have mitigated the issue impacting DCP Video On Demand (VOD) . Users should experience normal asset delivery.

July 26, 2017 5:12AM UTC
[Resolved] Verizon Digital Media Engineers have resolved the service degradation impacting DCP VOD global. Users should experience normal VOD asset delivery.

Incident Status

Possible Service Degradation


Components

CDN Storage


Locations

Los Angeles, CA, USA - Storage




July 25, 2017 10:30PM UTC
[Investigating] Engineers are investigating possible service degradation impacting storage in the Los Angeles, CA (VNY) region. Users may experience longer than normal delivery times or timeouts when retrieving assets from storage.

July 26, 2017 4:48AM UTC
[Resolved] Storage in Los Angeles, CA (VNY) Region has resumed normal performance.

Incident Status

Possible Service Degradation


Components

Application Delivery Network, HTTP Large Object CDN, HTTP Small Object CDN


Locations

Shanghai, China




July 25, 2017 10:46AM UTC
[Investigating] Verizon Digital Media Services Engineers are currently investigating issues in Shanghai, China affecting all platforms and causing possible service degradation. Customers may experience slow asset delivery in Shanghai.

July 25, 2017 12:26PM UTC
[Monitoring] Verizon Digital Media Services Engineers have re-routed traffic in Shanghai and mitigated the slow asset delivery in the region. Customers should see normal asset delivery in Shanghai, China

July 25, 2017 7:16PM UTC
[Resolved] Verizon Digital Media Services Engineers have returned traffic in Shanghai and resolved the slow asset delivery in the region. Customers should see normal asset delivery in Shanghai, China