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Active Incident

Updated a few seconds ago

Locations

Possible Login issues affecting logging into MCC Portal (my.edgecast.com) / PCC (partner.edgecast.com) / Transact (my.transactcdn.com) / Uplynk CMS (cms.uplynk.com) / SFTP & RSYNC / Transact SFTP & RSYNCMitigated Impact

Incident Status

Mitigated Impact

Components

CDN Control Center, CDN Control Center API, Transact CDN Control Center, Transact CDN Control Center API, SFTP & RSYNC, Transact SFTP & RSYNC

Locations

Global


January 4, 2021 4:48AM UTC
[Investigating] Verizon Media Engineers have detected a possible issue impacting logging into MCC/PCC portals. Customers may experience increased timeouts when accessing: my.edgecast.com, partner.edgecast.com , my.transactcdn.com,

January 4, 2021 5:58AM UTC
[Identified] Verizon Media Engineers have identified an issue impacting login into MCC/PCC/ Transact/ Uplynk portals, SFTP & RSYNC / Transact SFTP & RSYNC. Customers may experience increased timeouts for API Calls and log in. ( my.edgecast.com, partner.edgecast.com, my.transactcdn.com, cms.uplynk.com )

January 4, 2021 10:00AM UTC
[Monitoring] Verizon Media Engineers have mitigated the issue impacting login into MCC/PCC/ Transact/ Uplynk portals, SFTP & RSYNC / Transact SFTP & RSYNC. Customers that are still experiencing login issues may need to reset their password or contact the Customer Support team. (my.edgecast.com, partner.edgecast.com, my.transactcdn.com, cms.uplynk.com)

January 4, 2021 4:52PM UTC
[Investigating] Verizon Media Engineers have detected login issues into MCC/PCC/ Transact/ Uplynk portals. Customers are experiencing increased timeouts when attempting to access: my.edgecast.com, partner.edgecast.com , my.transactcdn.com. Escalation teams are engaged and working on this issue

January 5, 2021 1:08AM UTC
[Identified] Verizon Media Engineers have identified the login issue impacting  MCC/PCC/ Transact/ Uplynk portals. Customers should see improvements however there is a small subset of customers that may be experiencing increased timeouts when attempting to access: my.edgecast.com, partner.edgecast.com, my.transactcdn.com. Engineers are continuing to work towards full mitigation.

January 8, 2021 11:11PM UTC
[Monitoring] Verizon Media Engineers have mitigated login issues impacting the MCC/PCC/Transact/Uplynk portals. If you continue experiencing login issues, please attempt to reset the password, otherwise, please contact support.

HTTP Large

Normal Performance

Application Delivery Network

Normal Performance

The Video Streaming Service

Normal Performance

CDN Storage

Normal Performance

Transact Storage

Normal Performance

Transact Commerce Acceleration Network

Normal Performance

Route (DNS)

Normal Performance

CDN Control Center

Mitigated Impact

Customer Support Ticketing System

Normal Performance

Logs & Reporting

Normal Performance

HTTP Small

Normal Performance

Purge

Normal Performance

CDN Control Center API

Mitigated Impact

Live Dynamic Cloud Packaging

Normal Performance

Transact CDN Control Center

Mitigated Impact

Transact CDN Control Center API

Mitigated Impact

Configuration Propagation

Normal Performance

Transact Purge

Normal Performance

Customer Support Phone Lines

Normal Performance

Video Streaming Service Features and APIs

Normal Performance

Real-Time Stats

Normal Performance

Load to Edge

Normal Performance

SFTP & RSYNC

Mitigated Impact

VoD Dynamic Cloud Packaging

Normal Performance

Real Time Log Delivery

Normal Performance

Route (DNS) Configuration Propogation

Normal Performance

Transact SFTP & RSYNC

Mitigated Impact

Web Application Firewall

Normal Performance

CDN Global

Normal Performance

SNC

Normal Performance

Scheduled Maintenance

Maintenance - Frankfurt, FCN DCP Publishing Point Planned Maintenance

Schedule

January 18, 2021 12:00PM - January 22, 2021 5:00PM UTC

Components

Live Dynamic Cloud Packaging

Locations

Frankfurt, Germany

Description

During the maintenance, the Verizon Media Platform will be performing software upgrades and all active encoders will be disconnected. If you have any events scheduled during this time frame, we recommend using an alternate ingest site such as Amsterdam.
Uplynk CMS Legacy Monitoring V1 DeprecationPlanned Maintenance

Schedule

January 25, 2021 12:00AM - January 26, 2021 12:00AM UTC

Components

Video Streaming Service Features and APIs

Locations

Global

Description

Reminder: v1 of Monitoring will be supported until January 24th. After this date, all monitoring will be directed to Monitoring v2
TOA Power Maintenance (Part 1)Planned Maintenance

Schedule

January 26, 2021 4:00AM - January 27, 2021 4:00AM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Customers may also briefly experience the inability to see view Advanced/EPA Reports in MCC. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA Power Maintenance (Part 2)Planned Maintenance

Schedule

January 27, 2021 4:00AM - January 28, 2021 4:00AM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA Power Maintenance (Part 3)Planned Maintenance

Schedule

January 28, 2021 4:00AM - January 29, 2021 4:00AM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA Power Maintenance (Part 4)Planned Maintenance

Schedule

January 29, 2021 4:00AM - 4:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA - Power Maintenance (Part 5)Planned Maintenance

Schedule

February 3, 2021 4:00AM - February 4, 2021 4:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA - Power Maintenance (Part 6)Planned Maintenance

Schedule

February 4, 2021 4:00AM - February 5, 2021 4:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA - Power Maintenance (Part 7)Planned Maintenance

Schedule

February 5, 2021 4:00AM - February 6, 2021 4:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.
TOA - Power Maintenance (Part 8)Planned Maintenance

Schedule

February 6, 2021 4:00AM - February 7, 2021 4:00PM UTC

Components

Logs & Reporting

Locations

Global

Description

During the maintenance window, there may be a possibility of brief delays in log processing and delivery during the timeframe. Please note that Uplynk and CDN traffic delivery will not be impacted.

History

No incidents in the last 2 days