Active Incident

Updated a few seconds ago

HTTP(S) Delivery

Mitigated Impact

Origin Storage

Normal Performance

Logging Services

Normal Performance

Control

Normal Performance

Purge

Normal Performance

Delivery

Normal Performance

Console

Normal Performance

Edge Functions

Normal Performance

Applications Purge

Normal Performance

Cloud Functions

Normal Performance

Security

Normal Performance

Real-Time Log Delivery

Normal Performance

Uplynk Streaming Service

Normal Performance

LVP

Normal Performance

MMD Live/On-Demand

Normal Performance

DCP Live/VOD

Normal Performance

HTTP Large

Normal Performance

Layer0

Normal Performance

Moovweb Adapt / RDN

Normal Performance

MCC

Normal Performance

HTTP Small

Normal Performance

Application Delivery Network

Normal Performance

Route DNS

Normal Performance

Legacy Purge

Normal Performance

Enterprise Storage

Normal Performance

Support Ticketing System

Normal Performance

Support Phone Line

Normal Performance

Co-Location Services

Normal Performance

Open Edge

Normal Performance

Possible Power Issue with Edgio EdgePrism Network Service in SACN (Nova Prata, Brazil)Mitigated Impact

Incident Status

Mitigated Impact

Components

HTTP(S) Delivery

Locations

Latin America and the Caribbean


May 4, 2024 04:41 UTC
[Investigating] We are investigating a power issue that might be impacting the Edgio EdgePrism Network Service in SACN (Nova Prata, Brazil). Edgio Engineers will be pulling traffic while power stability is validated.

May 4, 2024 05:36 UTC
[Monitoring] Edgio Engineers have pulled traffic for SACN (Nova Prata, Brazil) and we have reached out to the site to confirm power stability.

Scheduled Maintenance

Scheduled maintenance on MCC and ConsolePlanned Maintenance

Schedule

May 13, 2024 18:00 - 21:00 UTC

Components

Console, MCC

Locations

Global

Description

Edgio is performing a scheduled maintenance on the back-end customer facing SSL deployment system to introduce new functionality and fixes. Customer Impact Assessment: During the maintenance period, changes via the Media Control Center (MCC) Certificate Provisioning System (CPS) will be placed in a queue and processed once the maintenance is complete. Additionally, BYOC certificate submissions via the V7 console will be unavailable during this time. Ticket#: CHG0124175
Scheduled maintenance on MCC and ConsolePlanned Maintenance

Schedule

May 20, 2024 19:00 - 21:00 UTC

Components

Console, MCC

Locations

Global

Description

Edgio is performing a scheduled maintenance on the back-end customer facing SSL deployment system to introduce new functionality and fixes. Customer Impact Assessment: During the maintenance period, changes via the Media Control Center (MCC) Certificate Provisioning System (CPS) will be placed in a queue and processed once the maintenance is complete. Additionally, BYOC certificate submissions via the V7 console will be unavailable during this time. Ticket#: CHG0124337
Scheduled Decommission of *-Z Urls UplynkPlanned Maintenance

Schedule

June 30, 2024 00:00 - July 1, 2024 00:00 UTC

Components

Uplynk Streaming Service

Locations

Global

Description

This message serves as notification that Edgio Uplynk Streaming will be decommissioning *-z.uplynk.com cnames on June 30th 2024. This includes, but is not limited to: cms-z.uplynk.com services-z.uplynk.com content-z.uplynk.com Urls without –z (cms.uplynk.com, services.uplynk.com, content.uplynk.com, etc) will NOT be affected and will remain unchanged. If your workflow utilizes any *-z.uplynk.com domains, you must change the urls in your workflow to the standard *.uplynk.com urls prior to June 30th 2024 to avoid issues or downtime.

History (Last 2 days)

Possible Issue with Edgio EdgePrism LVP uploadsPossible Service Degradation

Incident Status

Possible Service Degradation


Components

LVP


Locations

Global



May 9, 2024 21:21 UTC
[Investigating] We are investigating an issue that might be impacting Edgio EdgePrism LVP uploads. Edgio Engineers are actively investigating customer impact, affected services, and remediation steps. Next expected update: 60 minutes or as new information becomes available.

May 9, 2024 22:06 UTC
[Resolved] LVP uploads have been restored.
Layer0 Edge infrastructure maintenance in US West regionPlanned Maintenance

Description

We are performing an infrastructure maintenance on the Layer0 POPs in the US West region, to apply minor packages update on the Operating System. During this maintenance, the traffic usually served by the infrastructure involved in this maintenance will be temporarily served by our other locations.


Components

Layer0


Locations

Denver, CO, USA, Los Angeles, CA, USA, Seattle, WA, USA


Schedule

May 9, 2024 11:00 - May 9, 2024 15:00 UTC


May 9, 2024 11:00 UTC
[Update] Scheduled maintenance is starting.

May 9, 2024 15:00 UTC
[Update] Scheduled maintenance is complete.
Issue with Edgio Sailfish Network Service (HTTP Small & ADN)Possible Service Degradation

Incident Status

Possible Service Degradation


Components

HTTP Small


Locations

Europe



May 7, 2024 21:23 UTC
[Investigating] Edgio Engineers have detected service degradation on the SF Network impacting the Paris region on the HTTP Small Platform. Customers may experience slower than normal load times for webpages, streams and video playback.

May 7, 2024 21:54 UTC
[Investigating] Edgio Engineers have detected service degradation on the SF Network impacting the Paris region on the HTTP Small and ADN platforms . Customers may experience slower than normal load times for webpages, streams and video playback.

May 7, 2024 22:29 UTC
[Monitoring] Edgio Engineers have mitigated the service degradation on the SF Network impacting the Paris region on the HTTP Small and ADN platforms . Customers should experience improved load times for webpages, streams and video playback.

May 8, 2024 14:58 UTC
[Resolved] Edgio Engineers have resolved the service degradation on the SF Network impacting the Paris region on the HTTP Small and ADN platforms . Customers should experience normal load times for webpages, streams and video playback.
Possible Issue with Edgio EdgePrism Network Service in SAAA (Barka / South Al Batinah, Oman)Possible Service Degradation

Incident Status

Possible Service Degradation


Components

HTTP(S) Delivery


Locations

Middle East



May 4, 2024 00:19 UTC
[Investigating] We are investigating an issue that might be impacting the Edgio EdgePrism Network Service in SAAA (Barka / South Al Batinah, Oman) Edgio Engineers will be pulling traffic from this site while the issue is investigated.

May 4, 2024 02:11 UTC
[Monitoring] Edgio Engineers have pulled traffic from the SAAA (Barka / South Al Batinah, Oman) site to mitigate any further impact while the issue is being worked.

May 8, 2024 14:10 UTC
[Resolved] Edgio Engineers have pulled traffic from the SAAA (Barka / South Al Batinah, Oman) site to mitigate any further impact while the issue is being worked.